The warranty administrator is responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise. The warranty administrator handles the shipment of defective parts, arranges for the delivery of replacements or receipt of credit, keeping an accounting of transactions, and handling all warranty requests in compliance with both company standards and legal requirements. In certain industries that experience a high volume of warranty requests (such as in automotives and electronics), the warranty administrator may be tasked with supervising other warranty agents.
A warranty administrator should possess strong organizational skills to ensure that all warrant paperwork and documentation are completed and maintained in an orderly fashion. Both written and verbal communication talents are important, as the warranty administrator communicates frequently with vendors and manufacturers to ensure claims are completed in a timely, efficient manner. The warranty administrator must also be able to coordinate teams and ensure cohesive, productive activity by subordinates (when in a position overseeing warranty agents). A warranty administrator must also possess basic computer knowledge and good clerical skills.
The minimum educational requirement for a warranty administration position may include a high school diploma or equivalent, though many employers prefer an applicant with at least an associate's degree in customer service or a computer emphasis/certification. Job prospects may be better for applicants possessing a bachelor's degree in business or a related field.
Warranty Administrator Tasks
- Ensure claim legitimacy and adherence to warranty agreements and company policy.
- Document and track claims through completion.
- Efficiently review and process warranty claims.