A warranty clerk is the person who works for an organization that offers warranty claims. This clerk also organizes and reviews warranty claims made by their customers and ensures that their employers are paid for all aspects involved in the warranty.
This position is generally found in an automotive dealership, though appliance stores and home improvement stores often employ warranty clerks as well. This position typically does not require formal education, though this can vary. The warranty clerk will generally work in an office environment, and keep weekday, daytime hours. The warranty clerk plays a vital role in a business. Some typical responsibilities include performing research on warranties, preparing warranty papers, reviewing all warranty claims, assisting various departments in fulfilling all warranty-related requests, assisting customers with warranty documents, monitoring customer requests regarding all warranty issues, ensuring compliance to all warranty specifications, monitoring defective products, retrieving defective products, managing all warranty claims, submitting warranty claims to companies, coordinating with accounts department to settling warranty claims, maintaining accurate records regarding customers and warrantors, negotiating payments between customers and manufacturers, and obtaining payments regarding warranty work.
This position requires a person who is highly organized and is attentive to details regarding records and contracts. This position should generally have experience in their company’s industry. This person should possess expert written, electronic, and verbal communication skills and relevant computer skills.
Warranty Clerk Tasks
Record and process claim information to manufacturer specifications.
Ensure warranty repairs are carried out to customer satisfaction.
Investigate overdue, unsettled and short-paid claims.
Check, verify, process, document and file warranty forms.
Receive, reconcile and record payment summaries from manufacturers/concessionaires.