Warranty Manager Salary
Job Description for Warranty Manager
Warranty managers work for companies which manufacture or distribute material goods for consumers, as well as companies which offer third-party warranties. Often, warranties are offered to customers at the time of purchase and guarantee that the item will work at least until a certain time-period is over. If the product fails during this time, the consumer may submit a warranty claim in order to obtain a refund or a replacement, depending on the warranty terms.Read More...
Because this is a management position, warranty managers may oversee team members who deal directly with claims from customers; these claims may be submitted by phone, in-person, through the internet, or through mail, depending on the warranty. The manager must ensure that staff members are providing good customer support and service, and the department may also deal directly with troubleshooting and diagnosis efforts prior to a warranty claim being submitted by a customer. Therefore, it is important to ensure that team members have strong knowledge of the company’s products.
Warranty managers must have proficient knowledge of mechanical issues and repairs relating to the products involved. When gaps in employee knowledge are noted, these managers may conduct training sessions. In some cases, the warranty center will deal with the goods directly, and these managers should be able to inspect them proficiently. Sometimes, they may also work in a warehouse or a call center environment, which can be hectic at times.
Warranty Manager Tasks
- Document, validate, and resolve warrant claims, and communicate with customers.
- Answer phones and resolve customer concerns.
- Process warranty enrollments, educate customers about usage, and answer questions.
- Create reports on customer interactions, warranty claims, and related statistics.
- Analyze root causes of warranty claims and identify methods to reduce claims.
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Pay by Experience Level for Warranty Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Warranty Managers who reported more years of relevant experience also reported higher earnings. At career start (within the first five years), average income sits near $44K, and the average for folks who have worked for five to 10 years is only slightly higher at $49K. Warranty Managers see a median salary of $62K after reaching one to two decades on the job. Seasoned veterans with 20 years under their belts enjoy a median income of $72K.
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