The average pay for a Customer Service Representative (CSR) is R118,340 per year. Most people with this job move on to other positions after 20 years in this career. Skills that are associated with high pay for this job are Customer Relations and Customer Service Metrics.

R53,410 - R213,511
R53K
R120K
R210K
MEDIAN: R118,340
10%
50%
90%

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R22.67 - R58.73
R23
R36
R59
MEDIAN: R35.62
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
R0R80KR160KR240K
Salary
R53,410 - R213,511  
   
Bonus
R513 - R35,080  
Profit Sharing
R6,000  
Commission
R33,406  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
R55,528 - R218,386  
Country: South Africa | Currency: ZAR | Updated: 24 Mar 2017 | Individuals Reporting: 438
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
R0R50R100R150
Hourly Rate
R22.67 - R58.73  
   
Overtime
R9.61 - R135.83  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
R0R100KR200KR300K
Bonus
R513 - R35,080  
   
Commission
R33,406  
Profit Sharing
R6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
R55,528 - R218,386  
Country: United States | Currency: ZAR | Updated: 24 Mar 2017 | Individuals Reporting: 33

Find Out Exactly What You Should Be Paid

United States (change)

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: R117,791

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in South Africa:
"Very interesting."
Pros: Everything, you learn everyday, challenges that comes with the job, problem solving, helping customers.
Cons: The salary I think it's not good,

Customer Service Representative (CSR) in Durban:
"Get To Deal With Customers, Interact, Problem Solving."
Pros: Dealing with imports and exports, and monitoring exact time of arrive of shipments, and dealing directly with my customers.
Cons: Walking in the big warehouse with dust all over.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %
Less than 1 year
6%
1-4 years
54%
5-9 years
25%
10-19 years
13%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲42%

Late-Career
▲38%

▲17%

National Average
R118,000

▼15%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service Metrics
▲22%

Customer Relations
▲22%

Customer Service
▼0%

National Average
R118,000

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
6%
1-4 years
54%
5-9 years
25%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 46%
dental benefits
Dental: 7%
vision benefits
Vision: 6%
dental benefits
None: 53%
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