Frequently Asked Questions

Account Updates

Q: How do I reset my password?

If you forgot your password or need to reset it, just head to the login page and click the “Forgot password?” link. We’ll send you an email immediately with a link to set up a new password for your account.

Q: How do I update my email address?

If you are an Insight customer, contact your service representative to update the email address associated with your company’s PayScale account.

Personal users can update their email addresses by doing the following:

1. Log in to PayScale with your old email address, and the associated password.

2. Click your name in the top right corner of the page:

3. Select “My AccountCapture_TopRight2

4. Under Email Settings, click Add or “Change” next to the email address.



5. Enter your new email address, enter your current password, and click on “Save Settings.”


Anonymous Profiles

Q: What are Anonymous Profiles?

Anonymous Profiles allow you to see tangible, real-world compensation data for people similar to you, based on factors like job title, location, years of experience, and more. These profiles are just a sampling of the ones used to determine your market value. We take privacy seriously and ensure that the data we display has been anonymized such that there is nothing personally identifiable.

Q: What does my Anonymous Profile look like?

Log in to PayScale. In the Anonymous Profiles section of your salary report, click View My Anonymous Profile.The information displayed below is how others will see your Anonymous Profile.

Q: Do you display my personal information?

No, none of your personal information, including your name, email address, age, employer, school, or city will be visible to anyone else.

Q: Is my information publicly viewable? Will my employer be able to identify me?

The data in these profiles has been anonymized such that there is nothing personally identifiable in your profile. Anonymous profiles are not displayed in the Research Center or discoverable via search engines like Google, Bing, and Yahoo.

Q: I’m concerned about my privacy. How can I hide my data from being displayed to other users?

Log in to PayScale. In the Anonymous Profiles section of your salary report, select View My Anonymous Profile.


Select “Hidden” to opt out of allowing others to see your anonymized profile data.

Q: The data being displayed in my Anonymous Profile is too specific or not anonymous enough. Is there a way to opt out?

We hide any details that might be very unique as to not reveal your identify; however, you have the option to hide your Anonymous Profile if you feel the information is too telling. See above for how to opt out of allowing others to view your Anonymous Profile.

Privacy Notice: PayScale takes your privacy seriously and is sensitive to the nature of information collected on this site.