Confrontation is difficult for most of us, but it doesn’t have to be a completely unpleasant experience. There are ways of handling a situation that, if done in the right way, can have incredibly beneficial results. Now check out this infographic. Which path would you choose?
Imagine you’re working in a cubicle next to a coworker who just got a new phone they can’t stop playing with. For many of us, this isn’t too hard to imagine. Obviously, this is going to be distracting and frustrating. How would you handle it? Would you passively mention that the new phone is cool but that it’s kind of driving you a little nuts? Or would you approach the problem from a level of ownership, spelling out exactly why it’s irritating and how it’s affecting your productivity? As you can see in the details of the infographic, owning the problem is going to lead to long-term benefits and a healthier resolution to the issue.
Communication issues can have a ripple effect on a businesses progress. Work conflicts account for up to 60 percent of missed work days and the HR department spends up to 45 percent of their time dealing with interpersonal conflicts. There are also turnover costs involved when poor communication damages a work environment. That’s why learning effective and healthy ways to communicate is essential.
Check out the infographic below for more revelations on confrontation 101.
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(Photo credit: Visual.ly)