However, we have something the machines can’t replicate: We’re human. New technologies can cover a lot of ground in the workplace. This leaves us humans to wield the skills and talents that are naturally and uniquely ours.
That’s why, these days, interpersonal skills matter more than ever. And, there’s every reason to believe that will be even more true as time goes on.
The Job Market Is Already Changing
Work that requires excellent “people skills” is on the rise. It’s hard to imagine that these kinds of jobs (think teacher, nurse, etc.) could ever be done by AI.
“Professions requiring high levels of social interaction — such as managers, teachers, nurses, therapists, consultants, and lawyers — have grown by nearly 12 percentage points as a share of all jobs in the United States economy in the last 30 years,” writes Leah Shafer at the Harvard Graduate School of Education. “Math-intensive but less social jobs shrunk by 3.3 percentage points over the same period. The pay for more social-intensive jobs is increasing at a faster rate as well.”
Others have concluded that automation could actually raise pay in the manufacturing industry. Jobs, most likely, will also be cut. The workers who do remain will be doing their jobs alongside AI. These employees will be responsible for handling the tasks the machines can’t.
“A little-appreciated rule of automation: Robots require people skills, but while the jobs working next to them may pay better, their numbers are fewer,” writes Christopher Matthews at Axios. “One example is manufacturing, whose employment peaked back in the late 1970s, but has continued to set productivity records.”
What Workers Can Do:
Workers can prepare for these changes in several ways:
- Understand that interpersonal skills are, and will continue to be, very important. Appreciate that these abilities will be more and more valued.
- Work on improving interpersonal skills. Develop the ability to listen. Cultivate a more consistently positive and cooperative attitude. Manage professional relationships carefully and appropriately.
- Focus on developing abilities in other areas congruent to interpersonal skills, like decision-making and problem-solving. These kinds of abilities will continue to be important job-skills in the future.
- Don’t shy away from opportunities for collaborative work. Instead, embrace them as opportunities to improve your people skills.
Tell Us What You Think
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