What Is the Value of Emotional Labor at Work?

Remembering birthdays, planning the holiday party, showing a new team member around the office and where the best nearby coffee shop is: these are all examples of emotional labor at work. While many happy employees would like to think of themselves as completely willing to take on these seemingly small tasks, more often than not, they fall on female workers. Just as at home, the majority of this type of care and support in the workplace is expected of women in ways it might not be from their male co-workers. What's the impact of such expectation?