How to Solve Problems at Work Like a Psychologist

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What do you do when you have a problem at work? Take a page from a professional’s playbook, and follow these steps, which are endorsed by psychologists.

Problem solving refers to the mental process that …

How to Become a Problem-Solver at Work

We love to complain. In 2013, an article from The New York Times revealed that of customers who bought a product and were dissatisfied with it, 95 percent would not complain to the company, but would express their discontent to 10 or 15 friends. Unless one of those friends was on the quality control team at that company, that probably isn't going to solve any problems for future buyers. We treat our jobs the same way, and unless we learn how to become real problem solvers, it will only hurt us in the long run.

Offer Solutions Instead of Complaints

Managers hire people to fix problems, not complain about them. Employees who are prepared to offer possible solutions are considered highly valuable. These problem-solvers are the ones who keep their jobs in a tight economy. They're also the workers who are offered merit raises, and, eventually, promoted.