An Assistant Manager, Customer Service in Dubai earns an average salary of AED 123,851 per year. Most people with this job move on to other positions after 20 years in this career. Experience strongly influences income for this job.

AED 14,147 - AED 240,489
AED 14K
AED 120K
AED 240K
MEDIAN: AED 121,764
10%
50%
90%
AED 0AED 247K
Salary AED 14,147 - AED 240,489
Bonus AED 425 - AED 39,453
Profit Sharing AED 2,000
Commission AED 18,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 17,324 - AED 247,587
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 55

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
25 %
Male
75 %
Less than 1 year
2%
1-4 years
25%
5-9 years
36%
10-19 years
35%
20 years or more
2%

Experience Affects Assistant Manager, Customer Service Salaries

▲31%

▲2%

National Average
AED 135,000

▼29%

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
2%
1-4 years
25%
5-9 years
36%
10-19 years
35%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 32%
vision benefits
Vision: 29%
no benefits
None: