The average salary for a Customer Service Agent in Dubai is AED 68,579 per year. People in this job generally don't have more than 10 years' experience.

AED 31,361 - AED 120,759
AED 31K
AED 69K
AED 120K
MEDIAN: AED 69,067
10%
50%
90%
AED 0AED 122K
Salary AED 31,361 - AED 120,759
Bonus AED 50.34 - AED 14,899
Profit Sharing AED 2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 33,407 - AED 122,817
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 21 Feb 2018
  • Individuals Reporting: 94

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Job Listings

Key Stats for Customer Service Agent

Gender

Female
34 %
Male
66 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.
Less than 1 year
5%
1-4 years
58%
5-9 years
27%
10-19 years
8%
20 years or more
1%

Experience Affects Customer Service Agent Salaries

▲8%

National Average
AED 69,000

▼10%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
5%
1-4 years
58%
5-9 years
27%
10-19 years
8%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 11%
vision benefits
Vision: 7%
no benefits
None: 9%