AED 205,880
Avg. Salary

Average additional compensation for this job:

Bonus

AED 19,280

Profit Sharing

AED 2,236

Commission

AED 52,500

A Customer Service Manager in Dubai earns an average salary of AED 193,124 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

AED 41,552 - AED 424,041
AED 42K
AED 210K
AED 420K
MEDIAN: AED 205,880
10%
50%
90%
AED 0AED 442K
Salary AED 41,552 - AED 424,041
Bonus AED 484 - AED 52,041
Profit Sharing AED 2,236
Commission AED 52,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 43,032 - AED 442,776
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 80

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
31 %
Male
69 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
20%
5-9 years
35%
10-19 years
41%
20 years or more
4%

Experience Affects Customer Service Manager Salaries

▲7%

National Average
AED 210,000

▼11%

▼28%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

1-4 years
20%
5-9 years
35%
10-19 years
41%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 34%
vision benefits
Vision: 26%
no benefits
None: 19%