A Customer Service Manager in Dubai earns an average salary of AED 194,763 per year. Experience strongly influences income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

AED 53,638 - AED 450,168
AED 54K
AED 190K
AED 450K
MEDIAN: AED 194,763
10%
50%
90%
AED 0AED 464K
Salary AED 53,638 - AED 450,168
Bonus AED 817 - AED 52,353
Profit Sharing AED 2,236
Commission AED 52,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 53,845 - AED 464,212
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 13 Dec 2017
  • Individuals Reporting: 108

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
36 %
Male
64 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
1%
1-4 years
16%
5-9 years
38%
10-19 years
43%
20 years or more
3%

Experience Affects Customer Service Manager Salaries

▲13%

National Average
AED 203,000

▼7%

▼26%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
38%
10-19 years
43%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 37%
vision benefits
Vision: 26%
no benefits
None: 16%