Customer Service Manager with Microsoft Office Skills in Dubai Salary (United Arab Emirates)

A Customer Service Manager with Microsoft Office skills in Dubai earns an average salary of AED 150,085 per year. Experience strongly influences income for this job. Most people with this job move on to other positions after 20 years in this career.

AED 48,131 - AED 456,000
AED 48K
AED 150K
AED 460K
MEDIAN: AED 150,085
10%
50%
90%
AED 0AED 467K
Salary AED 48,131 - AED 456,000
Bonus AED 900 - AED 52,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 52,981 - AED 467,166
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 17 Feb 2018
  • Individuals Reporting: 34

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
29 %
Male
71 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
3%
1-4 years
15%
5-9 years
38%
10-19 years
44%

Experience Affects Customer Service Manager Salaries

▲32%

▲4%

National Average
AED 158,000

▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
3%
1-4 years
15%
5-9 years
38%
10-19 years
44%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 24%
vision benefits
Vision: 21%
no benefits
None: 21%