Customer Service Manager with Microsoft Office Skills in Dubai Salary (United Arab Emirates)

A Customer Service Manager with Microsoft Office skills in Dubai earns an average salary of AED 150,085 per year. Experience strongly influences income for this job. Most people with this job move on to other positions after 20 years in this career.

AED 41,363 - AED 441,196
AED 41K
AED 190K
AED 440K
MEDIAN: AED 192,000
10%
50%
90%
AED 0AED 462K
Salary AED 41,363 - AED 441,196
Bonus AED 811 - AED 52,527
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 50,893 - AED 462,764
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 16 Jun 2018
  • Individuals Reporting: 26

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Read More...

Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
23 %
Male
77 %
1-4 years
19%
5-9 years
35%
10-19 years
46%

Experience Affects Customer Service Manager Salaries

▲8%

National Average
AED 192,000

▼14%

▼41%

Gender

Female
23 %
Male
77 %

Years of Experience

1-4 years
19%
5-9 years
35%
10-19 years
46%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 26%
vision benefits
Vision: 22%
no benefits
None: 22%