A Customer Service Supervisor in Abu Dhabi earns an average salary of AED 78,808 per year. People in this job generally don't have more than 10 years' experience.

AED 30,201 - AED 238,390
AED 30K
AED 79K
AED 240K
MEDIAN: AED 78,808
10%
50%
90%
AED 0AED 288K
Salary AED 30,201 - AED 238,390
Bonus AED 20,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 30,201 - AED 288,357
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 8 Dec 2017
  • Individuals Reporting: 30

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
20 %
Male
80 %
1-4 years
27%
5-9 years
43%
10-19 years
27%
20 years or more
3%

Experience Affects Customer Service Supervisor Salaries

National Average
AED 79,000

▼3%

▼4%

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
27%
5-9 years
43%
10-19 years
27%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 9%
vision benefits
Vision:
no benefits
None: 9%