A Customer Service Team Leader in Dubai earns an average salary of AED 90,690 per year. A skill in Team Leadership is associated with high pay for this job. Most people move on to other jobs if they have more than 10 years' experience in this field.

AED 42,282 - AED 161,041
AED 42K
AED 93K
AED 160K
MEDIAN: AED 92,525
10%
50%
90%
AED 0AED 173K
Salary AED 42,282 - AED 161,041
Bonus AED 26,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 42,574 - AED 173,528
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 22 Jan 2018
  • Individuals Reporting: 50

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

Gender

Female
37 %
Male
63 %
Less than 1 year
4%
1-4 years
29%
5-9 years
51%
10-19 years
16%

Experience Affects Customer Service Team Leader Salaries

▲16%

National Average
AED 93,000

▼13%

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
4%
1-4 years
29%
5-9 years
51%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 16%
vision benefits
Vision: 9%
no benefits
None: 9%