Senior Customer Service Representative (CSR) in Dubai Salary (United Arab Emirates)

A Senior Customer Service Representative (CSR) in Dubai earns an average salary of AED 75,627 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job.

AED 34,059 - AED 149,124
AED 34K
AED 76K
AED 150K
MEDIAN: AED 75,627
10%
50%
90%
AED 0AED 150K
Salary AED 34,059 - AED 149,124
Bonus AED 1,007 - AED 14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 34,059 - AED 150,737
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 7 Dec 2017
  • Individuals Reporting: 71

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
29 %
Male
71 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.
Less than 1 year
1%
1-4 years
27%
5-9 years
56%
10-19 years
15%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲56%

▲2%

National Average
AED 77,000

▼11%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
56%
10-19 years
15%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 9%
vision benefits
Vision: 7%
no benefits
None: 12%