A Technical Support Assistant earns an average salary of AED 74,291 per year. People in this job generally don't have more than 10 years' experience.
|Range||AED 0AED 257K|
|Salary||AED 33,000 - AED 258,000|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AED 29,087 - AED 222,571|
Job Description for Technical Support Assistant
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.Read More...
A high school diploma or equivalent is typically the minimum educational requirement for this position; however, employers may give preference to candidates with relevant postsecondary education. Technical support assistants must have excellent communication skills, be able to work with others and independently, be well organized, be customer service-minded, and have the ability to remain professional in challenging customer service situations.Technical skills are important in this line of work, and technical support assistants must have knowledge of iOS, and Windows operating systems and at least two years of data processing experience. PC repair and computer operations training are often strongly desired. (Copyright 2018 PayScale.com)
Technical Support Assistant Tasks
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.
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