A Technical Support Assistant earns an average salary of AED 74,291 per year. People in this job generally don't have more than 10 years' experience.

AED 34,905 - AED 222,571
AED 35K
AED 74K
AED 220K
MEDIAN: AED 74,291
10%
50%
90%
AED 0AED 222K
Salary AED 34,905 - AED 222,571
Bonus AED 4,425
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 23,489 - AED 220,598
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 15 Dec 2017
  • Individuals Reporting: 25

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.

Technical Support Assistant Job Listings

Pay Difference by Location

National Average: AED 72,918

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Assistant

Gender

Female
20 %
Male
80 %
Less than 1 year
12%
1-4 years
50%
5-9 years
38%

Experience Affects Technical Support Assistant Salaries

▲67%

National Average
AED 73,000

▼14%

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
12%
1-4 years
50%
5-9 years
38%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 29%
vision benefits
Vision: 21%
no benefits
None: 14%