The average salary for a Technical Support Manager is AED 216,081 per year. Most people with this job move on to other positions after 20 years in this field.

AED 69,631 - AED 436,557
AED 70K
AED 220K
AED 440K
MEDIAN: AED 216,081
10%
50%
90%
AED 0AED 460K
Salary AED 69,631 - AED 436,557
Bonus AED 7,221 - AED 47,500
Profit Sharing AED 9,826
Commission AED 10,388
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 69,631 - AED 460,208
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 13 Jan 2018
  • Individuals Reporting: 67

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Pay Difference by Location

National Average: AED 232,974

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
5 %
Male
95 %
1-4 years
6%
5-9 years
28%
10-19 years
60%
20 years or more
6%

Experience Affects Technical Support Manager Salaries

▲4%

National Average
AED 233,000

▼17%

Gender

Female
5 %
Male
95 %

Years of Experience

1-4 years
6%
5-9 years
28%
10-19 years
60%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 28%
vision benefits
Vision: 14%
no benefits
None: 8%