The average pay for an Entry-Level Call Center Manager is AU$61,766 per year.

AU$49,029 - AU$92,266
AU$49K
AU$62K
AU$92K
MEDIAN: AU$62,327
10%
50%
90%
AU$22.08 - AU$30.97
AU$22
AU$25
AU$31
MEDIAN: AU$25.40
10%
50%
90%
AU$0AU$93K
Salary AU$49,029 - AU$92,266
Bonus AU$0.00 - AU$20,000
Commission AU$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$49,837 - AU$93,390
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 74
Hourly Data AU$0AU$30
Hourly Rate AU$22.08 - AU$30.97
Annual Data AU$0AU$93K
Bonus AU$0.00 - AU$20,000
Commission AU$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$49,837 - AU$93,390
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 10

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

Read More...

Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Pay Difference by Location

National Average: AU$61,275

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Manager

Gender

Female
63 %
Male
37 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
5%
1-4 years
79%
5-9 years
17%

Skills That Affect Call Center Manager Salaries



National Average
AU$61,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
63 %
Male
37 %

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%