An Entry-Level Call Center Representative earns an average salary of AU$46,787 per year.

AU$39,047 - AU$55,449
AU$39K
AU$47K
AU$55K
MEDIAN: AU$46,996
10%
50%
90%
AU$18.55 - AU$28.21
AU$19
AU$22
AU$28
MEDIAN: AU$22.37
10%
50%
90%
AU$0AU$57K
Salary AU$39,047 - AU$55,449
Bonus AU$1,957 - AU$11,920
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,829 - AU$57,654
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 89
Hourly Data AU$0AU$51
Hourly Rate AU$18.55 - AU$28.21
Hourly Tips AU$4.80
Overtime AU$10.07 - AU$51.73
Annual Data AU$0AU$57K
Bonus AU$1,957 - AU$11,920
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,829 - AU$57,654
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 83

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Read More...

Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Representative Job Listings

Pay Difference by Location

National Average: AU$47,395

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Representative

Gender

Female
51 %
Male
49 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
19%
1-4 years
74%
5-9 years
7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
51 %
Male
49 %

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 95%