Credit / Collections Officer in Melbourne, Victoria Salary (Australia)

The average pay for a Credit / Collections Officer in Melbourne, Victoria is AU$51,707 per year. Most people with this job move on to other positions after 20 years in this field. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay.

AU$38,656 - AU$62,541
AU$39K
AU$51K
AU$63K
MEDIAN: AU$51,256
10%
50%
90%
AU$17.39 - AU$34.52
AU$17
AU$24
AU$35
MEDIAN: AU$23.91
10%
50%
90%
AU$0AU$65K
Salary AU$38,656 - AU$62,541
Bonus AU$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,750 - AU$65,068
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 42
Hourly Data AU$0AU$49
Hourly Rate AU$17.39 - AU$34.52
Overtime AU$49.13
Annual Data AU$0AU$65K
Bonus AU$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,750 - AU$65,068
  • Country: United States
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 11

Job Description for Credit / Collections Officer

A credit/collections officer is responsible for answering inbound calls and making outbound calls to clients who are past due on their accounts. Experience in the credit or banking industry is preferred but not necessary, as it is often an entry-level position. Good communication skills are essential, as the credit/collections officer will be trying to recover company losses by obtaining payments from delinquent clients. The credit/collections officer must be able to handle basic math to set up payment plans based on budget information provided by clients, and must be able to calculate the amount a client can afford to pay each month based on that budget. Good phone manners are required, and the credit/collections officer must be able to speak proper English so that callers can understand what is being said. Other language skills are a plus, as many clients might not speak English as their first language. A credit/collections officer must be able to look over an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement. The employee should be able to respond to caller concerns and difficulties with a sense of empathy and understanding, but should be able to firmly request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account. A credit/collections officer must have a working knowledge of the Fair Debt Collection Practices Act, and should adhere to all legal requirements of the FDCPA in contacting clients and those who represent clients. (Copyright 2018 PayScale.com)


Credit / Collections Officer Tasks

  • Identify and communicate with customers with delinquent accounts by mail, phone, etc.
  • Work out terms for payment or initiates other actions as necessary.
  • Ensure collections operations function smoothly and effectively.

Credit / Collections Officer Job Listings

Key Stats for Credit / Collections Officer

Gender

Female
52 %
Male
48 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
8%
1-4 years
43%
5-9 years
34%
10-19 years
8%
20 years or more
8%

Experience Affects Credit / Collections Officer Salaries

▲6%

▲6%

National Average
AU$52,000

▼4%

Skills That Affect Credit / Collections Officer Salaries


bill collections
▲1%

National Average
AU$52,000

▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
8%
1-4 years
43%
5-9 years
34%
10-19 years
8%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 4%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 96%