Entry-Level Customer Service Manager in Perth, Western Australia Salary (Australia)

The average salary for an Entry-Level Customer Service Manager in Perth, Western Australia is AU$55,590 per year.

AU$50,547 - AU$64,814
AU$51K
AU$56K
AU$65K
MEDIAN: AU$55,667
10%
50%
90%
AU$0AU$64K
Salary AU$50,547 - AU$64,814
Bonus AU$3,561
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,944 - AU$64,992
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 44

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
4%
1-4 years
74%
5-9 years
22%

Skills That Affect Customer Service Manager Salaries



Customer Relationship Management (CRM)
▼0%

National Average
AU$56,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
56 %
Male
44 %

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 7%
vision benefits
Vision: 3%
no benefits
None: 86%