Customer Service Officer with Administration Skills in Adelaide Salary (Australia)

A Customer Service Officer with Administration skills in Adelaide, South Australia earns an average salary of AU$44,169 per year. Most people with this job move on to other positions after 20 years in this career.

AU$36,228 - AU$62,524
AU$36K
AU$44K
AU$63K
MEDIAN: AU$44,169
10%
50%
90%
AU$17.81 - AU$34.26
AU$18
AU$22
AU$34
MEDIAN: AU$22.31
10%
50%
90%
AU$0AU$63K
Salary AU$36,228 - AU$62,524
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$36,857 - AU$63,989
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 22
Hourly Data AU$0AU$2K
Hourly Rate AU$17.81 - AU$34.26
Overtime AU$37.00
Annual Data AU$0AU$63K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$36,857 - AU$63,989
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 18

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Key Stats for Customer Service Officer

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
5%
1-4 years
53%
5-9 years
30%
10-19 years
13%

Experience Affects Customer Service Officer Salaries

Experienced
▲11%

Entry-Level
▼0%

National Average
AU$45,000

▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
5%
1-4 years
53%
5-9 years
30%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 93%