An Entry-Level Help Desk Team Leader earns an average salary of AU$63,070 per year.

AU$48,284 - AU$80,940
AU$48K
AU$64K
AU$81K
MEDIAN: AU$63,503
10%
50%
90%
AU$0AU$81K
Salary AU$48,284 - AU$80,940
Bonus AU$0.00 - AU$9,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$48,646 - AU$81,686
  • Country: Australia
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 54

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.

Help Desk Team Leader Job Listings

Pay Difference by Location

National Average: AU$64,237

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Team Leader

Gender

Female
38 %
Male
62 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
75%
5-9 years
25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
38 %
Male
62 %

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 93%