The average salary for a Senior Support Services Technician in Australia is AU$66,087.
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AU$50k - AU$82k
AU$49k - AU$88k
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Job Description for Senior Support Services Technician
The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as w…Read more
Senior Support Services Technician Tasks
- Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
- Liaise with executives and key users to identify and meet technology needs.
- Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
- Guide users through implementing solutions, new technology, or new software in person or remotely.
Senior Support Services Technician Job Listings
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Pay by Experience Level for Senior Support Services Technician
An early career Senior Support Services Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$53,000 based on 5 salaries. A mid-career Senior Support Services Technician with 5-9 years of experience earns an average total compensation of AU$66,940 based on 6 salaries. An experienced Senior Support Services Technician with 10-19 years of experience earns an average total compensation of AU$70,733 based on 7 salaries.
Pay Difference by Location
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Years of Experience
This data is based on 18 survey responses.