Service Desk Analyst with Information Technology (IT) Support Skills Salary (Australia)

The average pay for a Service Desk Analyst with Information Technology (IT) Support skills is AU$53,765 per year. People in this job generally don't have more than 10 years' experience.

AU$42,204 - AU$65,425
AU$42K
AU$52K
AU$65K
MEDIAN: AU$51,546
10%
50%
90%
AU$20.93 - AU$34.13
AU$21
AU$27
AU$34
MEDIAN: AU$26.77
10%
50%
90%
AU$0AU$68K
Salary AU$42,204 - AU$65,425
Bonus AU$0.00 - AU$5,555
Profit Sharing AU$983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,771 - AU$68,263
  • Country: Australia
  • Currency: AUD
  • Updated: 16 Dec 2017
  • Individuals Reporting: 186
Hourly Data AU$0AU$64
Hourly Rate AU$20.93 - AU$34.13
Overtime AU$15.50 - AU$64.03
Annual Data AU$0AU$68K
Bonus AU$0.00 - AU$5,555
Profit Sharing AU$983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,771 - AU$68,263
  • Country: United States
  • Currency: AUD
  • Updated: 16 Dec 2017
  • Individuals Reporting: 43

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

Service Desk Analyst Job Listings

Pay Difference by Location

National Average: AU$52,549

Larger city markers indicate a job is popular in that location.

Key Stats for Service Desk Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
6%
1-4 years
65%
5-9 years
21%
10-19 years
8%
20 years or more
1%

Experience Affects Service Desk Analyst Salaries

▲21%

▲15%

National Average
AU$53,000

▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
65%
5-9 years
21%
10-19 years
8%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental: 2%
vision benefits
Vision: 1%
no benefits
None: 95%