An Entry-Level Call Center Manager earns an average salary of C$50,535 per year. Skills that are associated with high pay for this job are Operations Management, Microsoft Word, and Microsoft Office.

C$33,921 - C$72,305
C$34K
C$50K
C$72K
MEDIAN: C$50,339
10%
50%
90%
C$9.93 - C$21.53
C$9
C$15
C$22
MEDIAN: C$15.00
10%
50%
90%
C$0C$73K
Salary C$33,921 - C$72,305
Bonus C$0.00 - C$10,017
Profit Sharing C$1,750
Commission C$1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,680 - C$73,468
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 87
Hourly Data C$0C$21
Hourly Rate C$9.93 - C$21.53
Overtime C$12.50
Annual Data C$0C$73K
Bonus C$0.00 - C$10,017
Commission C$1,750
Profit Sharing C$1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,680 - C$73,468
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 12

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Pay Difference by Location

National Average: C$50,043

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Manager

Gender

Female
52 %
Male
48 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.
Less than 1 year
3%
1-4 years
67%
5-9 years
30%

Skills That Affect Call Center Manager Salaries

Operations Management
▲18%

Microsoft Word
▲15%

Microsoft Office
▲14%

People Management
▲4%

National Average
C$50,000

Microsoft Excel
▼1%

Windows Operating System General Use
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
52 %
Male
48 %

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 76%
vision benefits
Vision: 64%
no benefits
None: 16%