Entry-Level Customer Service Manager at Wal-Mart Stores, Inc Salary (Canada)

The average rate for an Entry-Level Customer Service Manager at Wal-Mart Stores, Inc is C$12.53 per hour.

C$11.00 - C$14.54
C$11
C$12
C$15
MEDIAN: C$12.24
10%
50%
90%
Hourly Data C$0C$18
Hourly Rate C$11.00 - C$14.54
Overtime C$18.11
Annual Data C$0C$30K
Bonus C$109
Profit Sharing C$182 - C$1,515
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,051 - C$30,239
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 37

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
64 %
Male
36 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.
Less than 1 year
3%
1-4 years
89%
5-9 years
8%

Skills That Affect Customer Service Manager Salaries



Customer Service
▲2%

Leadership
▲2%


National Average
C$26,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
64 %
Male
36 %

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 47%
vision benefits
Vision: 31%
no benefits
None: 50%