An Entry-Level Customer Service Manager earns an average salary of C$48,079 per year. Skills that are associated with high pay for this job are Project Management, Microsoft Office, Sales Management, and Microsoft Word.

C$34,618 - C$68,726
C$35K
C$48K
C$69K
MEDIAN: C$48,253
10%
50%
90%
C$11.18 - C$21.95
C$11
C$13
C$22
MEDIAN: C$13.08
10%
50%
90%
C$0C$68K
Salary C$34,618 - C$68,726
Bonus C$0.00 - C$7,475
Profit Sharing C$199 - C$2,090
Commission C$750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,239 - C$65,656
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 317
Hourly Data C$0C$29
Hourly Rate C$11.18 - C$21.95
Hourly Tips C$0.62
Overtime C$1.48 - C$29.85
Annual Data C$0C$65K
Bonus C$0.00 - C$7,475
Commission C$750
Profit Sharing C$199 - C$2,090
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,239 - C$65,656
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 181

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Popular Employer Salaries for Customer Service Manager

Customer Service Manager Job Listings

Pay Difference by Location

National Average: C$41,548

Larger city markers indicate a job is popular in that location.

Customer Service Manager Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Manager in Toronto:
"Travelling abroad, culture, career path."
Do as much research as you can.

Customer Service Manager in Barrie:
"Leadership."
Lead by example, lead from the front lines.

Customer Service Manager in Oakville:
"Serve Customers like you'd like to be Served."

Customer Service Manager in Toronto:
"How Important Toys Are To The Average Person."
Be inclusive, surround yourself with experts and always push the boundaries.

Customer Service Manager in Owen Sound:
"Large company."
National footprint with International corporate holdings. Opportunity to move.

Customer Service Manager in Toronto:
"Ask your staff for input and then use their suggestions"
The better you treat your staff, the harder they will work for you. Staff need to be appreciated and acknowledged and if they are happy, you will be happy.

Key Stats for Customer Service Manager

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 98 votes.
Less than 1 year
4%
1-4 years
71%
5-9 years
24%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 98 votes.

Gender

Female
63 %
Male
37 %

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 69%
vision benefits
Vision: 54%
no benefits
None: 25%