An Entry-Level Customer Service Specialist earns an average wage of C$13.74 per hour.

C$31,680 - C$50,462
C$32K
C$40K
C$50K
MEDIAN: C$40,240
10%
50%
90%
C$10.95 - C$18.73
C$11
C$13
C$19
MEDIAN: C$13.47
10%
50%
90%
C$0C$50K
Salary C$31,680 - C$50,462
Bonus C$394 - C$4,966
Profit Sharing C$306 - C$1,468
Commission C$1,940
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,869 - C$47,066
  • Country: Canada
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 153
Hourly Data C$0C$31
Hourly Rate C$10.95 - C$18.73
Overtime C$12.82 - C$31.68
Annual Data C$0C$47K
Bonus C$394 - C$4,966
Commission C$1,940
Profit Sharing C$306 - C$1,468
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,869 - C$47,066
  • Country: United States
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 153

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Pay Difference by Location

National Average: C$35,314

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Specialist in Kitchener:
"Patience & Understanding."
You have to have extreme patience and be a good listener. Be prepared to be run off your feet during peak season but looking for work during off season.

Key Stats for Customer Service Specialist

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.
Less than 1 year
8%
1-4 years
73%
5-9 years
20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
66 %
Male
34 %

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 70%
vision benefits
Vision: 56%
no benefits
None: 19%