Entry-Level Customer Service Supervisor in Toronto, Ontario Salary (Canada)

The average wage for an Entry-Level Customer Service Supervisor in Toronto, Ontario is C$13.20 per hour. Skills that are associated with high pay for this job are Microsoft Office, Customer Relationship Management (CRM), Microsoft Word, and Windows Operating System General Use.

C$28,383 - C$54,624
C$28K
C$42K
C$55K
MEDIAN: C$41,719
10%
50%
90%
C$11.12 - C$18.05
C$11
C$13
C$18
MEDIAN: C$12.98
10%
50%
90%
C$0C$54K
Salary C$28,383 - C$54,624
Bonus C$101 - C$15,495
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,477 - C$51,118
  • Country: Canada
  • Currency: CAD
  • Updated: 7 Jan 2018
  • Individuals Reporting: 41
Hourly Data C$0C$18
Hourly Rate C$11.12 - C$18.05
Hourly Tips C$0.62
Overtime C$16.00
Annual Data C$0C$51K
Bonus C$101 - C$15,495
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,477 - C$51,118
  • Country: United States
  • Currency: CAD
  • Updated: 7 Jan 2018
  • Individuals Reporting: 47

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
58 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.
Less than 1 year
3%
1-4 years
77%
5-9 years
19%

Skills That Affect Customer Service Supervisor Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
58 %
Male
43 %

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 63%
vision benefits
Vision: 52%
no benefits
None: 31%