The average pay for an Entry-Level Technical Support Representative is C$38,880 per year.

C$31,167 - C$50,463
C$31K
C$39K
C$50K
MEDIAN: C$39,473
10%
50%
90%
C$11.43 - C$19.53
C$11
C$15
C$20
MEDIAN: C$15.36
10%
50%
90%
C$0C$50K
Salary C$31,167 - C$50,463
Bonus C$0.00 - C$5,152
Profit Sharing C$1,575
Commission C$959
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$27,304 - C$49,721
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 99
Hourly Data C$0C$29
Hourly Rate C$11.43 - C$19.53
Overtime C$14.35 - C$29.27
Annual Data C$0C$49K
Bonus C$0.00 - C$5,152
Commission C$959
Profit Sharing C$1,575
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$27,304 - C$49,721
  • Country: United States
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 84

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Technical Support Representative Job Listings

Pay Difference by Location

National Average: C$35,990

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Representative

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.
Less than 1 year
10%
1-4 years
79%
5-9 years
11%

Skills That Affect Technical Support Representative Salaries



Technical Analysis
▲1%

National Average
C$36,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
25 %
Male
75 %

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 75%
vision benefits
Vision: 57%
no benefits
None: 16%