Client service coordinators are responsible for coordinating client service interactions on behalf of their organization. They are in charge of ensuring their organization provides excellent client service to increase brand loyalty and overall satisfaction. They update company procedures as needed and escalate client issues as required. Client service coordinators identify and analyze possible solutions to client inquiries while displaying professionalism and friendliness.
Client service coordinators also conduct client assessments to measure company performance and client satisfaction standards, respond promptly to client complaints, and follow a plan of action to satisfy any additional questions. In addition, they are in charge of re-evaluating the appropriateness of referrals to other companies, as well as receiving and processing additional documentation to verify eligibility for programs as needed. These coordinators create detailed reports based on their findings and present their progress to the client service supervisor in their department.
A high school diploma or equivalent is required for this position. In addition, previous experience in a client service coordinator capacity may be required or preferred. Client service coordinators must be organized individuals that can multitask on a variety of client interactions and projects. They also should have advanced interpersonal skills to interact with other coordinator in order to reach all organizational objectives in a timely manner. In addition, they must be able to work effectively on their own with minimal supervision.
Client Service Coordinator Tasks
- Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client.
- Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.
- Maintain quality relationships with clients, remaining available to offer support.