A Call Center and Customer Service Executive earns an average salary of €21,225 per year.
Job Description for Call Center and Customer Service Executive
Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.Read More...
An advanced degree may be required by some employers for this position, though not in all cases. The ability to type at a minimum of thirty words-per-minute may also be required, as data entry is a major part of this position. Prospective candidates should have exceptional knowledge of the operation of computer software programs, and well as a predictive dialer system, as these are the tools with which they will work. Candidates should also be able to pass background checks, as they may occasionally need to work with sensitive consumer information. (Copyright 2018 PayScale.com)
Call Center and Customer Service Executive Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
Call Center and Customer Service Executive Pay By Employer
Comcast Cable, Inc.
Call Center and Customer Service Executive Job Listings
Pay Difference by Location
Key Stats for Call Center and Customer Service Executive