The average salary for a Call Center Manager with Microsoft Office skills in Cairo is EGP 186,000 per year.
Job Description for Call Center Manager
A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.Read More...
The position of call center manager usually requires a bachelor’s degree, although sometimes a high school diploma or equivalent is sufficient for this position. Previous call center experience is generally needed as well, and supervisory experience may be required or preferred. Call center managers must have good interpersonal, communication and leadership skills, as well as be able to use basic computer programs such as the Microsoft Office suite. Demonstrated customer service skills are also needed. (Copyright 2018 PayScale.com)
Call Center Manager Tasks
- Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
- Establish standards of performance for the operations and manage the staffs to achieve the performance standards
- Responsible for departmental budget.
- Manages day to day activities within the call center operations.