EGP 144,000
Avg. Salary
Avg. Hourly Rate

Average additional compensation:

EGP 6,500

Bonus

EGP 17,750

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The average pay for a Call Center Manager in Cairo is {{pay}} per hour.

The average pay for a Call Center Manager in Cairo is EGP 144,000 per year.

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EGP 49k
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EGP 144k
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EGP 276k
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MEDIAN EGP 144,000

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Job Listings

Key Stats for Call Center Manager

1-4 years
29%
10-19 years
71%

Years of Experience

1-4 years
29%
10-19 years
71%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 43%