EGP 134,207
Avg. Salary
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

EGP 16,000

Profit Sharing

EGP 54,500

The average pay for a Customer Service Manager in Cairo is {{pay}} per hour.

The average pay for a Customer Service Manager in Cairo is EGP 134,207 per year.

$0
10%
$0
50%
$0
90%
MEDIAN $0
$42k
10%
$134k
50%
$216k
90%
MEDIAN $134,207
EGP 42,000 - EGP 216,000
EGP 42K
EGP 130K
EGP 220K
MEDIAN: EGP 134,207
10%
50%
90%
EGP 0EGP 252K
Salary EGP 42,000 - EGP 216,000
Bonus EGP 4,027 - EGP 49,665
Profit Sharing EGP 54,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
EGP 49,000 - EGP 252,978
  • Country: Egypt
  • Currency: EGP
  • Updated: 5 Nov 2018
  • Individuals Reporting: 24

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Customer Service Manager Reviews

Q: What is it like working in Cairo?

Customer Service Manager in Cairo:
"Hectic."
Pros: Friendly atmosphere
Cons: Traffic/ Caliber of people

Key Stats for Customer Service Manager

Gender

Female
29 %
Male
71 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
21%
5-9 years
42%
10-19 years
38%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

1-4 years
21%
5-9 years
42%
10-19 years
38%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 45%
vision benefits
Vision: 40%
no benefits
None: