HK$301,092
Avg. Salary
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The average salary for an Assistant Manager, Customer Service is HK$286,161 per year.

HK$120,518 - HK$483,000
HK$120K
HK$300K
HK$480K
MEDIAN: HK$301,092
10%
50%
90%
HK$0HK$510K
Salary HK$120,518 - HK$483,000
Bonus HK$0.00 - HK$266,783
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$120,518 - HK$510,612
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 15 Sep 2018
  • Individuals Reporting: 35

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Pay Difference by Location

-2%

National Average: HK$307,604

Larger city markers indicate a job is popular in that location.

Key Stats for Assistant Manager, Customer Service

Gender

Female
17 %
Male
83 %
1-4 years
17%
5-9 years
49%
10-19 years
31%
20 years or more
3%

Gender

Female
17 %
Male
83 %

Years of Experience

1-4 years
17%
5-9 years
49%
10-19 years
31%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 67%
vision benefits
Vision: 17%
no benefits
None: