The average pay for a Customer Service Associate in Hong Kong is HK$186,000 per year.

HK$145,451 - HK$363,182
HK$190K
MEDIAN: HK$186,000
50%

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Associate Job Listings

Key Stats for Customer Service Associate

Gender

Female
50 %
Male
50 %
Less than 1 year
50%
1-4 years
38%
5-9 years
13%

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
50%
1-4 years
38%
5-9 years
13%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 50%
vision benefits
Vision:
no benefits
None: