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What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser
Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Skills in Customer Service, Problem Solving, People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership.
What is the Pay by Experience Level for Customer Service Managers?
A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$479,323 based on 14 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of HK$557,742 based on 16 salaries. In their late career (20 years and higher), employees earn an average total compensation of HK$749,882.