HK$424,547
Avg. Salary
Avg. Hourly Rate
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The average pay for a Customer Service Manager in Hong Kong is {{pay}} per hour.

The average pay for a Customer Service Manager in Hong Kong is HK$424,547 per year.

HK$0.00
10%
HK$0.00
50%
HK$0.00
90%
MEDIAN HK$0.00
HK$294k
10%
HK$425k
50%
HK$804k
90%
MEDIAN HK$424,547
HK$293,614 - HK$803,752
HK$290K
HK$420K
HK$800K
MEDIAN: HK$424,547
10%
50%
90%
HK$0HK$865K
Salary HK$293,614 - HK$803,752
Bonus HK$12,791 - HK$146,807
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$293,614 - HK$865,029
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 19 Feb 2019
  • Individuals Reporting: 26

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
45 %
Male
55 %
1-4 years
12%
5-9 years
23%
10-19 years
54%
20 years or more
12%

Experience Affects Customer Service Manager Salaries

▲42%

National Average
HK$450,000

▼1%

Gender

Female
45 %
Male
55 %

Years of Experience

1-4 years
12%
5-9 years
23%
10-19 years
54%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 35%
vision benefits
Vision: 24%
no benefits
None: 6%