The average salary for a Customer Service Manager in Hong Kong is HK$514,121.
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HK$43k - HK$787k
HK$15k - HK$98k
HK$43k - HK$847k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
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Popular Skills for Customer Service Manager
Skills in Leadership are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Team Leadership, Problem Solving and Customer Service.
Pay by Experience Level for Customer Service Manager
A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$495,786 based on 10 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of HK$560,803 based on 19 salaries. In their late career (20 years and higher), employees earn an average total compensation of HK$749,882.
Years of Experience
This data is based on 34 survey responses.
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