The average pay for a Customer Service Manager in Hong Kong is {{pay}} per hour.
The average pay for a Customer Service Manager in Hong Kong is HK$424,547 per year.
Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.
Read More...- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
Customer Service Manager Job Listings
Key Stats for Customer Service Manager
Gender
Female
45 % |
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Male
55 % |
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