The average salary for a Customer Service Officer in Hong Kong is HK$188,617.
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HK$17k - HK$257k
HK$14k - HK$31k
HK$28k - HK$262k
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Job Description for Customer Service Officer
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and p…Read more
Customer Service Officer Tasks
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Explore the most common career paths for Customer Service Officer. Thickness and color of lines indicates how common a path is.
Customer Service Officer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Officer Job Listings
Popular Skills for Customer Service Officer
Oral / Verbal Communication
Pay by Experience Level for Customer Service Officer
An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of HK$176,949 based on 6 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of HK$213,654 based on 12 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of HK$193,675 based on 6 salaries.
Years of Experience
This data is based on 24 survey responses.
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