Average Customer Service Officer Salary in Hong Kong

HK$188,617
Avg. SalaryShow Hourly Rate
HK$15,260
Bonus
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The average salary for a Customer Service Officer in Hong Kong is HK$188,617.
10%
HK$17k
10%
HK$189k
50%
HK$257k
90%
90%
MEDIAN HK$188,617
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United States (change)
Salary
HK$17k - HK$257k
Bonus
HK$14k - HK$31k
Total Pay
HK$28k - HK$262k

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Job Description for Customer Service Officer

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Career Paths

Explore the most common career paths for Customer Service Officer. Thickness and color of lines indicates how common a path is.
Customer Service Officer
Office Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Officer Job Listings

Popular Skills for Customer Service Officer

Pay by Experience Level for Customer Service Officer

An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of HK$176,949 based on 6 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of HK$213,654 based on 12 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of HK$193,675 based on 6 salaries.

Years of Experience

This data is based on 24 survey responses.
Entry Level
25.0%
Early Career
50.0%
Mid Career
25.0%