A Customer Service Officer in Hong Kong earns an average salary of HK$186,868 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

HK$144,826 - HK$269,414
HK$140K
HK$190K
HK$270K
MEDIAN: HK$188,933
10%
50%
90%
HK$0HK$269K
Salary HK$144,826 - HK$269,414
Bonus HK$19,875
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$144,438 - HK$269,041
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 26 May 2018
  • Individuals Reporting: 65

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Key Stats for Customer Service Officer

Gender

Female
64 %
Male
36 %
Less than 1 year
21%
1-4 years
52%
5-9 years
21%
10-19 years
6%

Experience Affects Customer Service Officer Salaries

▲18%

▲11%

National Average
HK$198,000

▼6%

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
21%
1-4 years
52%
5-9 years
21%
10-19 years
6%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 41%
vision benefits
Vision: 3%
no benefits
None: 19%