HK$197,424
Avg. Salary
HK$66.00
Avg. Hourly Rate
Help us gather more data! Is Customer Service Officer your job title? Find out what you're worth.

The average pay for a Customer Service Officer in Hong Kong is HK$66.00 per hour.

The average pay for a Customer Service Officer in Hong Kong is HK$197,424 per year.

10%
HK$0.00
10%
HK$66.00
50%
HK$0.00
90%
90%
MEDIAN HK$66.00
10%
HK$148k
10%
HK$197k
50%
HK$267k
90%
90%
MEDIAN HK$197,424
HK$148,376 - HK$266,864
HK$150K
HK$200K
HK$270K
MEDIAN: HK$197,424
10%
50%
90%
HK$0HK$270K
Salary HK$148,376 - HK$266,864
Bonus HK$18,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$145,401 - HK$270,336
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 49

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

Read More...
Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Key Stats for Customer Service Officer

Gender

Female
65 %
Male
35 %
Less than 1 year
24%
1-4 years
41%
5-9 years
29%
10-19 years
4%
20 years or more
2%

Experience Affects Customer Service Officer Salaries

▲15%

▲8%

National Average
HK$204,000

▼9%

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
24%
1-4 years
41%
5-9 years
29%
10-19 years
4%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 35%
vision benefits
Vision: 3%
no benefits
None: 23%