Average Customer Service Officer Salary in Hong Kong

HK$194,554
Avg. SalaryShow Hourly Rate
HK$21,489
Bonus
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The average salary for a Customer Service Officer in Hong Kong is HK$194,554.
10%
HK$129k
MEDIAN
HK$195k
90%
HK$270k
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Salary
HK$129k - HK$270k
Bonus
HK$15k - HK$40k
Total Pay
HK$128k - HK$285k
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

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What Are Popular Skills for Customer Service Officers?

Skills in Customer Service, Oral / Verbal Communication and Customer Relationship Management (CRM) are correlated to pay that is above average.

What is the Pay by Experience Level for Customer Service Officers?

An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of HK$181,726 based on 9 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of HK$211,702 based on 34 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of HK$230,000 based on 16 salaries.

Years of Experience

This data is based on 59 survey responses.
Entry Level
15.3%
Early Career
57.6%
Mid Career
27.1%

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