HK$221,672
Avg. Salary
Help us gather more data!
Is Customer Service Officer your job title? Get your free, personalized salary report
Take our survey now »

The average pay for a Mid-Career Customer Service Officer in Hong Kong is HK$220,069 per year.

HK$160,194 - HK$302,012
HK$160K
HK$220K
HK$300K
MEDIAN: HK$221,672
10%
50%
90%
HK$0HK$309K
Salary HK$160,194 - HK$302,012
Bonus HK$42,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$179,723 - HK$309,126
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 15 Sep 2018
  • Individuals Reporting: 16

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

Read More...

Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Key Stats for Customer Service Officer

Gender

Female
50 %
Male
50 %
5-9 years
88%
10-19 years
13%

Gender

Female
50 %
Male
50 %

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 43%
vision benefits
Vision:
no benefits
None: