HK$343,823
Avg. Salary
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The average pay for a Customer Service Specialist in Hong Kong is HK$343,823 per year.

HK$212,700 - HK$380,000
HK$340K
MEDIAN: HK$343,823
50%

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
67 %
Male
33 %
Less than 1 year
11%
1-4 years
44%
5-9 years
22%
10-19 years
22%

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
11%
1-4 years
44%
5-9 years
22%
10-19 years
22%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 25%
vision benefits
Vision: 25%
no benefits
None: