The average pay for a Customer Service Supervisor in Hong Kong is HK$229,795 per year.

HK$154,954 - HK$336,721
HK$150K
HK$220K
HK$340K
MEDIAN: HK$222,000
10%
50%
90%
HK$0HK$336K
Salary HK$154,954 - HK$336,721
Bonus HK$14,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$154,954 - HK$336,721
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 14 Jul 2018
  • Individuals Reporting: 18

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
50 %
Male
50 %
Less than 1 year
6%
1-4 years
44%
5-9 years
22%
10-19 years
22%
20 years or more
6%

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
22%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 38%
vision benefits
Vision: 25%
no benefits
None: 25%