What Do Information Technology (IT) Support Specialists Do?
The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or i…Read more
- Maintain and troubleshoot devices and systems, hardware, and software.
- Document system performance, bugs, debugging, and program requirements.
- Follow maintenance protocols to ensure systems are secure and ready for users.
- Lead design and deployment of servers, directories, wireless, backups, and personal devices.