Operations managers oversee their organization’s production of goods and/or services. They oversee various departments, such as purchasing, warehousing, and manufacturing. They must make sure that their company’s products meet or exceed clients’ or customers’ expectation. They must make sure that their company’s operations run smoothly and effectively. They oversee budgets. Depending on the size of their company, they may be involved in establishing sales and profit goals. They must make sure that their company conducts their business in a safe manner. They must comply with safety and environmental rules and regulations.

They must have leadership, managerial, and interpersonal skills. They must have excellent oral and written communication skills. They must follow company's policies and procedures. They must conduct employee performance reviews in a timely manner. In addition to attending staff meetings within the organization, they may have to meet with labor union representatives, members of neighboring communities, and government officials. They must continuously follow trends in the market place related to their company’s products and/or services. They must follow changes in government rules and regulations related to labor issues, safety requirements, and environment issues.

They must have a bachelor’s degree in management, business, finance, marketing or another relevant field. A master’s degree, especially an MBA, is a plus. They must have commensurate work experience. However, qualified employees within a company may be promoted to become operations managers. They may be required to mentor and coach staff within their company. They may be required to travel. (Copyright 2018 PayScale.com)

Operations Manager Tasks

• Manage the day to day company or department operations.
• Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of operational support staff in accordance with company policies.
• Monitor and manage operational costs.