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A Mid-Career Senior Customer Service Representative (CSR) in Hong Kong earns an average salary of HK$263,668 per year.

HK$181,207 - HK$287,827
MEDIAN: HK$255,336
Salary HK$181,207 - HK$287,827
Bonus HK$35,593
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
HK$181,207 - HK$313,200
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 22 Sep 2018
  • Individuals Reporting: 10

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.


Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

5-9 years

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 57%
vision benefits
Vision: 43%
no benefits