Senior Customer Service Representative (CSR) in Hong Kong Salary (Hong Kong)

The average pay for a Senior Customer Service Representative (CSR) in Hong Kong is HK$240,000 per year.

HK$173,230 - HK$412,981
HK$170K
HK$240K
HK$410K
MEDIAN: HK$240,000
10%
50%
90%
HK$0HK$420K
Salary HK$173,230 - HK$412,981
Bonus HK$35,593
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$173,230 - HK$420,000
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 14 Apr 2018
  • Individuals Reporting: 19

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
80 %
Male
20 %
Less than 1 year
5%
1-4 years
26%
5-9 years
58%
10-19 years
5%
20 years or more
5%

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
5%
1-4 years
26%
5-9 years
58%
10-19 years
5%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 67%
vision benefits
Vision: 42%
no benefits
None: