Average Senior Customer Service Representative (CSR) Salary in Hong Kong

HK$240,154
Avg. Salary
HK$25,000
Bonus
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The average salary for a Senior Customer Service Representative (CSR) in Hong Kong is HK$240,154.
25%
HK$186k
MEDIAN
HK$240k
75%
HK$295k
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Salary
HK$186k - HK$295k
Bonus
HK$0 - HK$25k
Total Pay
HK$186k - HK$307k
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What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Senior Customer Service Representative (CSR)s?

What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$192,000 based on 5 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of HK$264,885 based on 8 salaries.

Years of Experience

This data is based on 13 survey responses.
Early Career
38.5%
Mid Career
61.5%

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