Average Senior Customer Service Representative (CSR) Salary

HK$234,885
Avg. Salary
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The average salary for a Senior Customer Service Representative (CSR) is HK$234,885.
25%
HK$183k
25%
HK$235k
50%
HK$285k
75%
75%
MEDIAN HK$234,885
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United States (change)
Salary
HK$183k - HK$285k
Total Pay
HK$183k - HK$286k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Popular Skills for Senior Customer Service Representative (CSR)

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$192,000 based on 3 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of HK$264,885 based on 4 salaries.

Years of Experience

This data is based on 7 survey responses.
Early Career
42.9%
Mid Career
57.1%

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