The average pay for a Technical Support Engineer in Hong Kong is HK$282,999 per year.
|Salary||HK$173,460 - HK$565,635|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|HK$178,250 - HK$584,553|
Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales.Read More...
Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often the experts of the products and services their companies provide. They are usually responsible for filing reports regarding problems with products, looking into technical issues, processing orders for customers, helping customers find solutions to problems, and staying up-to-date with changes to products and any new technologies that have been introduced. They may also offer suggestions to improve the company's products, as well as report any defects which may arise.
Education and experience requirements vary by employer. Companies in telecommunications or technological industries may require a bachelor's degree in computer engineering, computer science, or a related field, while others may require an engineering degree or technical discipline. Some companies, though it is rare, may hire a technical support engineer who has only an associate's degree or no degree at all if the applicant has extensive experience. Technical support engineers must have strong communication skills, both verbal and written, as well as great analytical, problem-solving, and troubleshooting skills. Technical knowledge of the company's products and services is also important, as is the ability to quickly learn about new technologies. (Copyright 2018 PayScale.com)
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.