The average pay for a Technical Support Manager is HK$480,000 per year.

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Pay Difference by Location

National Average: HK$471,665

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Manager

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
5-9 years
33%
10-19 years
33%
20 years or more
33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Years of Experience

5-9 years
33%
10-19 years
33%
20 years or more
33%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 25%
vision benefits
Vision: 25%
no benefits
None: 25%